Frequently asked questions
Can I Return My Order?
We want you to feel good about what you ordered. If something isn’t quite right, you have 50 days from the date your package arrives to send it back. Returned pieces should be unused, unwashed, and in the same condition you received them, with the original tags still in place.
To arrange a return, reach out to us at support@jasonvaladez.com and include your order number. Our team will walk you through what to do next.
Can I Swap an Item?
We don’t currently offer one-for-one exchanges. If you need another size, color, or style, return the item you ordered and purchase the new option separately.
How Long Does Delivery Take?
Orders are prepared and shipped as quickly as possible. Once your package has been sent, we’ll email you the tracking details. Delivery time depends on the destination.
Who Makes Your Products?
We work with selected manufacturers in the U.S. and abroad. Each partner is chosen with quality, consistency, and fair pricing in mind.
What Do You Charge for Shipping?
All orders shipped within the United States have a $5.99 USD flat shipping fee.
How Can I Reach the Jason Valadez Team?
For help with an order or any other questions, contact us at support@jasonvaladez.com. Our support hours are Monday through Friday, 9:00 AM–6:00 PM PT.
Where Can I See My Tracking?
We’ll send your tracking information by email once your package is on the way. You can also view the latest shipping updates through our Track My Order page.
What Size Should I Order?
Our clothing generally follows regular sizing. If you’re deciding between two sizes, the larger one may give you a more comfortable fit, especially for structured outerwear. For extra help, email support@jasonvaladez.com.
What If My Order Comes Damaged?
Please contact support@jasonvaladez.com if your order arrives damaged. Send us your order number and a photo of the issue so our team can review it and determine the best way to resolve it.